We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund, by contacting our Customer Service.

We are sorry if you have received a faulty order, this is never our intention. Please contact our Customer Service with photos and order number and we will assist you further.

You can find a size guide on each product page if you wish to cross-check your measurements, there is also a guide included on how to measure.

If you wish to exchange your order you simply return your unwanted item(s) and place a new order online. We hope to be able to provide a standard exchange service in the future.

We offer Visa, Mastercard, Meastro, American Express, Apple Pay, Google Pay and MobilePay for the majority of countries. The payment methods we offer are presented in the checkout, please make sure that you’ve chosen the correct country in the upper right corner.

Most countries are charged in local currency while some countries are charged in either US Dollar or Euro. Prices on the website will show the currency for the website that you are visiting.

If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider.

Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.

We can only accept payments via 3D Secure (Verified by VISA/Mastercard SecureCode). This payment method is 100% secure and guarantees that the person using the card is the cardholder, by putting the customer in direct contact with the bank to verify their purchase. If you have any questions regarding 3D Secure, please contact your bank.

You can find a size guide on each product page if you wish to cross-check your measurements, there is also a guide included on how to measure.

Palapse products are manufactured by a very small number of suppliers mainly based in Europe. The majority of the overall production is based in Portugal

In order to stay up to date with Palapse news, we suggest subscribing to our newsletter.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We always aim to process and dispatch all orders within 24 business hours. When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number and estimated delivery date. Our warehouse only operates during business hours, Monday to Friday.

If you haven’t received your order within the expected delivery time, please contact our Customer Service within 30 days* from the date the order was placed.

*After this period of time, we are not able to claim any lost orders.

When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number. If you have not received this email you can check your spam filter to see if the email has accidentally ended up there. If you cannot find your shipping confirmation please contact our Customer Service and we will assist you further.

The info below outlines delivery countries, lead times and prices. Please view Palapse’s Terms of Service, which apply to all shipments. Orders submitted before 13:00/1pm are usually shipped on the same business day. Orders placed later are dispatched on the following business day, excluding Danish public holidays. Delivery times are estimates and should be used as a guide.

- Austria 2-4 business days. From 18 EUR

- Belgium 2-4 business days. From 7 EUR

- Bulgaria 3-5 business days. From 30 EUR

- Croatia 3-5 business days. From 30 EUR

- Czech Republic 3-5 business days. From 30 EUR

- Denmark* 1-3 business days. Free Shipping

- Estonia 3-5 business days. From 24 EUR

- Finland* 3-5 business days. From 30 EUR

- France* 3-5 business days. From 12 EUR

- Germany* 2-4 business days. From 7 EUR

- Greece 4-6 business days. From 30 EUR

- Hungary 3-5 business days. From 30 EUR

- Ireland 3-5 business days. From 30 EUR

- Italy* 2-4 business days. From 12 EUR

- Latvia 3-5 business days. From 24 EUR

- Lithuania 3-5 business days. From 24 EUR

- Luxembourg 3-5 business days. From 30 EUR

- Netherlands 2-4 business days. From 7 EUR

- Norway* 3-7 business days. From 120 NOK

- Poland 3-5 business days. From 18 EUR

- Portugal 3-5 business days. From 10 EUR

- Romania 3-5 business days. From 30 EUR

- Slovakia 3-5 business days. From 30 EUR

- Slovenia 3-5 business days. From 30 EUR

- Spain* 3-5 business days. From 12 EUR 

- Sweden 3-5 business days. From 90 SEK

- Switzerland 2-4 business days. From 20 CHF

- United States 3-7 business days. From 55 USD

*Countries marked with an asterisk (*) are subject to delivery exceptions like remote towns and islands. Please see Delivery Exceptions in our Shipping Policy.
**All prices include taxes and duties.
***Free shipping thresholds are automatically applied at checkout.